Booking your appointment is simple and convenient. You can reach us directly at 808-241-7546 or schedule your visit through our online booking system. Our team is committed to finding a time that best fits your schedule, ensuring that your experience with us is both flexible and accommodating. Whether you are booking a routine treatment or planning a special pampering session, we are here to assist you every step of the way.

We are dedicated to providing personalized care, starting with an initial consultation for first-time clients. During this consultation, our experienced professionals will discuss your individual needs and goals, allowing us to create a tailored treatment plan that best suits you. This one-on-one time is invaluable in ensuring that your experience at Aloha Med Spa is both effective and enjoyable, setting the stage for optimal results.

We understand that life can be unpredictable, which is why we offer a flexible cancellation and rescheduling policy. To help us serve all of our clients efficiently, we require a minimum of 24 hours’ notice for any changes to your appointment. Should you need to cancel or reschedule, please contact us at 808-241-7546 This policy ensures that we can offer your reserved time to another client in need, and helps us maintain the high standard of service you expect. Cancellations or rescheduling requests made less than 24 hours before the appointment time will incur a $50 cancellation fee, reflecting the resources reserved for your visit.

Your appointment time is reserved exclusively for you. If you are unable to attend your scheduled appointment, please notify us in advance to avoid a no-show fee. Failing to show up without notice prevents other clients from taking advantage of that time slot and disrupts our service schedule. To honor our commitment to all clients, a $50 fee will be charged for no-shows. We appreciate your understanding and cooperation in helping us maintain a reliable and respectful scheduling system.

Punctuality is key to ensuring that each client receives the full benefit of their scheduled treatment. If you arrive 15 minutes or more after your appointment time, we may need to reschedule your service to ensure our schedule remains on track. Please note that late arrivals will be treated as last-minute cancellations, and a $50 fee will apply. We encourage you to plan your visit with ample time to arrive, relax, and fully enjoy your experience at Aloha Med Spa.

Gift certificates from Aloha Med Spa are a perfect way to share the gift of wellness with friends and loved ones. These certificates can be purchased both in-spa and online, offering a convenient way to give the gift of relaxation and rejuvenation. Available in various denominations, our gift certificates are redeemable for any of our services, and must be used within a year, making them a versatile and thoughtful present for any occasion.

At Aloha Med Spa, we prioritize your satisfaction; however, please note that all services rendered are non-refundable once completed. Should you be dissatisfied with a product purchased, returns or exchanges may be considered within 14 days of purchase, provided the product is unopened and in its original condition. Refunds for pre-paid packages are not offered, but unused sessions may be transferred to another service or client upon request.

Our treatment packages and series are designed to offer value and convenience. Packages must be fully paid at the time of purchase and are valid for 12 months from the date of purchase. Any unused sessions after the expiration date will be forfeited. Packages are non-transferable and non-refundable; however, in special circumstances, they may be transferred to another individual with prior approval from management.

Aloha Med Spa accepts all major credit cards, debit cards, and cash payments. All pricing is subject to change without notice; however, prices confirmed at the time of booking will be honored. Any promotions, discounts, or special offers must be applied at the time of purchase and cannot be combined with other offers unless explicitly stated. All payments are due at the time of service.

For your safety, we require all clients to provide detailed medical history and disclose any current medications, allergies, or medical conditions. Prior to receiving any treatment, clients must sign a consent form acknowledging the potential risks and benefits. This ensures that we can tailor treatments to your specific needs and reduce the risk of adverse effects.

We take your privacy seriously and adhere to strict confidentiality protocols. All personal information, medical history, and treatment details are securely stored and will not be shared with third parties without your explicit consent, except as required by law. Our practices comply with all relevant privacy legislation, ensuring your data is protected.

Promotional offers are available for a limited time and are subject to terms and conditions specified at the time of the promotion. All promotional services or packages must be used by the specified expiration date; otherwise, they will be forfeited. Promotions cannot be combined with other discounts or offers unless stated otherwise. Expired promotions cannot be extended or reactivated.