Booking your appointment is simple and convenient. You can reach us directly at 808-241-7546 or schedule your visit through our online booking system. Our team is committed to finding a time that best fits your schedule, ensuring that your experience with us is both flexible and accommodating. Whether you are booking a routine treatment or planning a special pampering session, we are here to assist you every step of the way.

We are dedicated to providing personalized care, starting with an initial consultation for first-time clients. During this consultation, our experienced professionals will discuss your individual needs and goals, allowing us to create a tailored treatment plan that best suits you. This one-on-one time is invaluable in ensuring that your experience at Aloha Med Spa is both effective and enjoyable, setting the stage for optimal results.

We understand that life can be unpredictable, and we strive to make scheduling your care as convenient as possible. Because each appointment is reserved exclusively for you, we kindly require at least 48 hours’ notice for any cancellation or rescheduling request. Please contact our office at 808-241-7546 as soon as possible if you need to make a change to your appointment or you can modify your appointment online. Appointments cancelled or rescheduled with less than 48 hours’ notice, as well as missed appointments without notice, will be subject to a late cancellation or no-show fee based on the length of the appointment reserved:

• 30 minutes or less: $50
• 31–60 minutes: $75
• 61–90 minutes: $100
• 91 minutes or more: $200.

These fees reflect the time, resources, and appointment availability reserved specifically for your visit. Repeated late cancellations or no-shows may result in scheduling restrictions, including same-day appointments only, and may ultimately result in dismissal from the practice. We sincerely appreciate your understanding and consideration of our team and fellow guests.

We value your time and want you to receive the full benefit of your scheduled treatment. Please plan to arrive a few minutes early to allow time to check in, settle in, and prepare for your appointment. If you arrive15 minutes or more after your scheduled appointment time, we may need to reschedule your appointment in order to remain on schedule and respect the time reserved for our other guests. When a late arrival requires your appointment to be rescheduled, it will be treated as alate cancellation, and the applicable fee will apply based on the length of your scheduled appointment. We appreciate your understanding and cooperation in helping us maintain a calm, seamless, and elevated experience for every guest at Aloha Med Spa.

We completely understand that arranging childcare on Kauaʻi can be challenging, and we recognize that bringing your little one along may sometimes be unavoidable. Children are welcome to accompany you and remain in our waiting area, provided they are accompanied and supervised by another responsible adult and are able to remain calm and respectful of the serene environment we have thoughtfully created for our guests. As a parent or guardian, you know your child best, and we kindly ask that you use your discretion in determining whether they will be comfortable and able to appropriately enjoy the setting of a medical spa. For the safety, privacy, and comfort of our guests and team, children are not permitted in treatment rooms at any time, and our staff are unable to provide childcare or supervision. Should a child become disruptive, excessively noisy, or unable to remain appropriately supervised, we may kindly ask that your appointment be rescheduled. We sincerely appreciate your understanding and cooperation in helping us maintain the peaceful, elevated experience we strive to provide for every guest.

Gift certificates from Aloha Med Spa are a convenient and thoughtful way to share the gift of wellness with friends and loved ones. Certificates may be purchased in-spa or online and are available in various denominations. To redeem a gift certificate, guests are required to present either the physical gift card or a receipt/proof of purchase at the time of checkout. This ensures accurate validation and protects the value of your gift. Gift certificates are non-refundable, may not be exchanged for cash, and cannot be replaced if lost or stolen without valid proof of purchase.

Refund & Return Policy: At Aloha Med Spa, we strive to provide safe, effective, and high-quality care while maintaining clear and fair policies for all patients. To ensure transparency and proper medical documentation, all refund requests for prepaid services are reviewed on a case-by-case basis. While refunds are not guaranteed, a stated reason is required in order for our team to evaluate the request, address any concerns, and determine the most appropriate next steps. Requests submitted without a stated reason cannot be assessed.

Services Rendered: Treatments that have already been performed (“rendered”) are non-refundable. Completed medical services involve time, expertise, and materials that cannot be reversed once provided.

12-Month Usage Policy: All prepaid treatment packages must be used within 12 months of the purchase date. After 12 months, any unused sessions will automatically convert to product credit equal to the amount originally paid, which may be applied toward any skincare products offered at Aloha Med Spa.

Retail Product Returns: Retail skincare products may be returned or exchanged within 14 days, provided they are unopened, unused, and in their original packaging.

Opened or used products are not eligible for return unless required by law.

Our treatment packages and series are designed to offer value and convenience. All services must be used within 12 months of purchase. Packages must be fully paid at the time of purchase and are valid for 12 months from the date of purchase. Any unused sessions after the expiration date will be forfeited. Packages are non-transferable and non-refundable; however, in special circumstances, they may be transferred to another individual with prior approval from management. Our treatment packages are designed to provide you with the best results at a discounted rate. If you decide to request a refund after starting a package, please note the following: If one treatment has already been completed, it will be charged at the regular single-treatment price (not the discounted package rate). The remaining balance, after this adjustment and any applicable fees, will be refunded. We truly value your commitment to your treatments and want to ensure you receive the best care and results possible. Thank you for your understanding of this policy.

At Aloha Med Spa, all promotional offers, specials, and packages are valid for a limited time and must be redeemed within six (6) months from the date of purchase, unless otherwise specified at the time of sale. This includes flash sales, monthly promotions, holiday specials, and other limited-time offers. The annual "12 Days of Christmas" promotion is an exception and expires on July 1st following the promotion, regardless of the purchase date. If a promotional service or package is not redeemed before its expiration date, the original purchase amount may be applied toward the current price of the same or a comparable service. If service prices have increased since the date of purchase, the client is responsible for paying the difference. Expired promotions cannot be extended, reactivated, or combined with any other discounts or promotional offers unless expressly stated otherwise.

Aloha Med Spa accepts all major credit cards (3% credit card fee), debit cards, and cash payments. All pricing is subject to change without notice; however, prices confirmed at the time of booking will be honored. Any promotions, discounts, or special offers must be applied at the time of purchase and cannot be combined with other offers unless explicitly stated. All payments are due at the time of service.

Aloha Med Spa accepts all major credit cards (3% credit card fee), debit cards, and cash payments. All pricing is subject to change without notice; however, prices confirmed at the time of booking will be honored. Any promotions, discounts, or special offers must be applied at the time of purchase and cannot be combined with other offers unless explicitly stated. All payments are due at the time of service.

Aloha Med Spa accepts all major credit cards (3% credit card fee), debit cards, and cash payments. All pricing is subject to change without notice; however, prices confirmed at the time of booking will be honored. Any promotions, discounts, or special offers must be applied at the time of purchase and cannot be combined with other offers unless explicitly stated. All payments are due at the time of service.

For your safety, we require all clients to provide detailed medical history and disclose any current medications, allergies, or medical conditions. Prior to receiving any treatment, clients must sign a consent form acknowledging the potential risks and benefits. This ensures that we can tailor treatments to your specific needs and reduce the risk of adverse effects.

We take your privacy seriously and adhere to strict confidentiality protocols. All personal information, medical history, and treatment details are securely stored and will not be shared with third parties without your explicit consent, except as required by law. Our practices comply with all relevant privacy legislation, ensuring your data is protected.

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We love that our patients are excited to share their experiences at Aloha Med Spa. To protect the privacy and comfort of our patients and providers, recording is not permitted in our treatment rooms, lobby, or reception area. If you’d like to capture content during your visit, please request permission from your provider. With consent, we’re happy to help you create content in a way that’s safe, respectful, and appropriate for the setting. Your trust, confidentiality, and experience are our top priorities, thank you for helping us maintain a supportive and professional environment for everyone.

We love that our patients are excited to share their experiences at Aloha Med Spa. To protect the privacy and comfort of our patients and providers, recording is not permitted in our treatment rooms, lobby, or reception area. If you’d like to capture content during your visit, please request permission from your provider. With consent, we’re happy to help you create content in a way that’s safe, respectful, and appropriate for the setting. Your trust, confidentiality, and experience are our top priorities—thank you for helping us maintain a supportive and professional environment for everyone.